PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Credit Card use Policy:
Due to fraud prevention we require that your shipping address is
on-file with your credit card company. If your shipping address is not
on-file with credit card company your order maybe canceled or declined.
To add your shipping address to your credit card simply call your
credit card company and request to have the shipping address on file.
If you have any questions regarding this issue please feel free to
email us at customerservice@asunpower.com
For questions regarding orders email customer service:
customerservice@asunpower.com
Contact:
714-742-4803
RETURNING MERCHANDISE (RMA Policy)
If you are not fully satisfied within 30 days of the delivery date,
email our customer service at customerservice@asunpower.com or call our
number at 714-742-4803 for Return Merchandise Authorization number
(RMA#) Please retain your shipping confirmation for proof of shipping
within 14 days of RMA creation until you have received a refund or
exchange from Asunpower.com for the returned product. Please note that
all shipping charges are non-refundable.
Any Customized items are NON-RETURNABLE
PLEASE NOTE: We will NOT accept returned packages
without RMA Number. If you return a package with out having been assigned a
RMA Number, the package will be denied and returned back to you and all
associated costs will be your responsibility. Any return that is not
shipped within the 14 day window will be refused, and the RMA Number will be
null and void.
Asunpower.com is not liable for loss of items returned without an
RMA Number in advance. All merchandise with an RMA must be shipped back to
Asunpower.com within 14 days of the date that the RMA Number was issued (you
may ship by any method you choose proper packaging is required any
damage caused by shipper will not be honored please insure your package
as appropriate.)
The returned product must be in new, uninstalled, and unused
condition, in the original manufacturer's box with all the documentation, parts and
accessories to insure full credit. "New and unused" means sale-able
condition, not dirty and not washed.
We cannot accept returns for an
item with any indications that it has been used.
Secure your item(s) inside the original shipping box. If the original
packaging materials are unavailable, you must obtain and use similar
packaging materials and make every effort to ensure that the product is
not damaged during shipping.
Make sure to include all packaging, including any protective wrapping.
Please also include a copy of the original packing slip with your
return.
Write your RMA number on the box in LARGE letters next to the shipping address. For example, “RMA# 18691”
Ship the item to:
ASUN POWER, INC.
RMA#XXXX
1070 N Kraemer PL
Anaheim, CA 92806
Return shipping costs are your responsibility unless the item is damaged or defective.
All returns are subject to a 15% restocking fee and must be returned
within 2 weeks (14 days) after receiving the item. If you have any
questions about the restocking fee please call us or email us before
you place the order.
Please allow us 14 days once we have received your returned items to process and credit your credit card.
DAMAGED DURING SHIPPING
While it is unlikely that your items will be damaged during
shipping, it can happen from time to time. If your item(s) arrives at your door damaged, or broken or damage is visible, reject the shipment, or notate the delivery receipt clearly regarding the damage. However, in the unlikely
instance of damage occurring during shipping, it is the customer's
responsibility to notify the shipper and asunpower.com
(customerservice@asunpower.com) immediately. We will file a damage claim with the shipper and ship a replacement as soon as possible.
We will either replace the broken parts if possible or ship out a new
one in accordance with the shipping company's policies and the
manufacturer's return policies. Requests for replacement parts will be
processed as quickly as possible. Please note that we are not able to
express ship replacement pieces.
Damaged items not reported within the next business day of receipt are
assumed received in perfect condition and will not be refundable.
LOST OR MISSING PACKAGE
FEDEX is out primary shipper on smaller panels. For
large panels (200W or larger) we use various freight services. You can
contact our customer service department to determine which shipping
company will be delivering your packages.
Asunpower.com will not take responsibility for the missing package
nor will we grant a refund or replacement and you the customer will
need to file a claim directly with the shipping company if your items
are lost or stolen at your door steps or inside your business.
If you have any concerns that your package will be removed from your
residence or business prior to you receiving after it is delivered
please email customerservice@asunpower.com prior to placing an order
and specifying you want a "Signature Required" This is an especially
good idea for larger orders or if you have had problems in the past
with missing packages. If you do ask us for a "Signature Required"
delivery we will take full responsibility of your delivery until the
package has been signed for.
Copyright
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Asun Power, Inc.. The collective work includes works that are licensed to Asun Power, Inc.. Copyright 2010, Asun Power, Inc. ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Asun Power, Inc. or purchasing Asun Power, Inc. products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Asun Power, Inc. or to purchase Asun Power, Inc. products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Asun Power, Inc.. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
Trademarks
All trademarks, service marks and trade names of Asun Power, Inc. used in the site are trademarks or registered trademarks of Asun Power, Inc.
Warranty Disclaimer
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Asun Power, Inc. disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Asun Power, Inc. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Asun Power, Inc. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you. Warranty Policy
Please contact the manufacturer’s customer service number to obtain warranty repair service. Check the manual or instructions that accompanied your product for updated information. Most manufacturers’ require the following information: - Serial number of the item - Purchase date - Warning, Error or Panel Fault Message - Description of the problem In most cases, the manufacturer will provide troubleshooting and/or warranty service for your product.
Limitation of Liability Asun Power, Inc. shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Asun Power, Inc. has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Typographical Errors In the event that a Asun Power, Inc. product is mistakenly listed at an incorrect price, Asun Power, Inc. reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Asun Power, Inc. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Asun Power, Inc. shall issue a credit to your credit card account in the amount of the incorrect price.
Term; Termination These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Asun Power, Inc. without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Notice Asun Power, Inc. may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Asun Power, Inc..
Miscellaneous Your use of this site shall be governed in all respects by the laws of the state of California, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of Asun Power, Inc. products) shall be in the state or federal courts located in Los Angeles County, California. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of Asun Power, Inc. products) must be commenced within one (1) year after the claim or cause of action arises. Asun Power, Inc.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. Asun Power, Inc. may assign its rights and duties under this Agreement to any party at any time without notice to you.
Use of Site Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Asun Power, Inc. or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Participation Disclaimer Asun Power, Inc. does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Asun Power, Inc. is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Asun Power, Inc. reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Asun Power, Inc. in its sole discretion.
Indemnification You agree to indemnify, defend, and hold harmless Asun Power, Inc., its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
Third-Party Links In an attempt to provide increased value to our visitors, Asun Power, Inc. may link to sites operated by third parties. However, even if the third party is affiliated with Asun Power, Inc., Asun Power, Inc. has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Asun Power, Inc.. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Asun Power, Inc. seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).
